Refund and return policy
Ico Traders customer’s satisfaction is our top priority and we hope that you love what you buy. If for any reason, you are not satisfied with your purchase, please return it to us within 7 days of receipt of the products & provided that the products are in original condition, and are accompanied with their original packaging, we will either exchange it, replace it, provide an Ico credit, or refund the purchase price at our discretion. If a product is faulty – please notify us immediately and keep all packaging for the returning of goods.
Please note that sale items are not eligible for a refund, but can be exchanged for something else or a credit. Please email firstname.lastname@example.org notifying us that you wish to return an item, including the invoice number on the email, and the reason for returning it.
We cannot accept unused goods in damaged packaging unless they are faulty. Freight charges are not refundable unless the goods are faulty, in which case we will also refund the cost of returning the goods to us. We recommend using a tracked service for any return, as until the goods reach us, they are still your responsibility. Products can be returned to the following address:
Attn: Miranda Osborne
9 Hawthorne St
Once we have received the returned products we will notify you by email of your exchange or refund entitlement.
All purchases are subject to the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.
It is our Ico wish to make your shopping experience as safe and satisfying as possible. Any information collected from our customers is held with the utmost care and security. We will securely store your customer details and will not share this information with any other party. When you place an order, we use secure payment facilities to process all online credit card transactions. No credit card details are kept by Ico Traders Ltd
Terms of Service
Ico Traders is a trading name of Ico Traders Limited and herein may be referred to as “Ico Traders”, “We” or “Us”. As used herein, “Customer” and “You” shall mean the person or organisation who takes possession of the products and any other person or organisation to whom charges are to be billed, all of whom will be jointly and severally liable hereunder.
1. ACCEPTANCE OF TERMS
The placement of an order implies full acceptance of the Terms & Conditions as stated and implied.
2. PRICE, CURRENCY + GST
All prices on this website are stated in New Zealand Dollars (NZD) and are inclusive of the 15% Goods & Services Tax (GST). Orders will be processed in New Zealand Dollars (NZD) only, we do not accept payments in other currencies. Ico Traders reserves the right to change prices of goods advertised on this website, without notice. Orders will not be despatched until payment is received in full.
3. PAYMENT + SECURITY
Ico Traders credit card information security policy: Ico Traders uses eWAY for its online credit card transactions. eWAY processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
- Payments are processed in real-time
- Ico Traders does not have access to your full card number, this credit card payment is secured by eWAY
- eWAY have military grade security and all transaction details are stored within their PCI-DSS compliant Data Centre
- eWAY Software is PCI Tier 1 Compliant, a copy of their PCI certification can be found here – https://eway.io/docs/compliance-docs/eway-pci-compliance-certificate-nz.pdf
Bank Deposit / Direct Debit Payments may also be made by bank deposit for New Zealand orders. Goods will be held for 3 working days from date of order for payment to appear, if it does not then the order will be cancelled & goods placed back into stock. Cancelled unshipped orders which require a refund will incur a 5% transaction fee.
4. DOMESTIC SHIPPING
Our products are sent directly to you from our Ico Traders warehouse. We use Toll couriers for all orders throughout New Zealand. All parcels will require a signature on delivery for security and peace of mind of both ourselves and the customer. Should no one be present at the premises to sign for the parcel, a card will be left and your parcel will be available for collection from the nearest courier office. Your shipping cost will be calculated at the checkout. We aim to dispatch all orders (with the exception of custom orders) within 1-2 business days.
5. INTERNATIONAL SHIPPING
If you live outside of the list of countries we ship to and wish to have a product shipped to you, please email us with your destination and we will provide you with a shipping quote. Any taxes, duty or other fees incurred on arrival of an international order will be the responsibility of the customer.
Layby on New Zealand orders only. Layby deposit is 20% on in stock items & 50% on pre orders (or by arrangement). Layby must be paid in full within 4 weeks or by arrangement. Cancellation admin fee of $20 applies to all cancelled or returned lay-bys or pre-orders. Goods will be held for 3 working days from date of order for payment to appear, if it does not then the order will be cancelled & goods placed back into stock. No layby on sale items or promotional deals.
We offer pre-orders on selected items. Please note delivery dates can change due to circumstances out of our control. Pre-orders can be paid for in full using our credit / debit card payment system or a minimum 50% deposit be made via internet banking direct to our account. Payment needs to be received within 3 working days of when the order was placed to confirm the pre-order. When ordering additional items with a pre-ordered item, your order will be sent once all items are in stock unless specified or requested. Cancellation admin fee of $20 applies to all cancelled or returned lay-bys or pre-orders.
8. SECOND ITEMS
Second items are sold as is and are final sales.
Promotions and Discounts
All promotions and discount codes are issued at the discretion of Ico Traders. We reserve the right to cancel any order which has unauthorised use of a discount code. Promotional offer and discount codes can only be used once per customer per promotion, unless specified. Promotional offer and discount codes will not be extended beyond the specified end date. No lay-by unless specified. No holds or returns.