A minimum order of 10 or more pieces is required on opening orders, but no minimum order is required for reorders.
Refund and Return Policy
Ico Traders customer’s satifisfaction is our top priority.
If goods arrive damaged or faulty, please notify us within 48 hrs by emailing firstname.lastname@example.org.
We will organise pick up of the damaged goods and replace them immediately, or refund both the item and freight cost if we are unable to replace.
Products can be returned to the following address:
Attn: Miranda Osborne
9 Hawthorne St
It is our Ico wish to make your shopping experience as safe and satisfying as possible. Any information collected from our customers is held with the utmost care and security. We will securely store your customer details and will not share this information with any other party.
Terms of Service
Ico Traders is a trading name of Ico Traders Limited and herein may be referred to as “Ico Traders”, “We” or “Us”. As used herein, “Customer” and “You” shall mean the person or organisation who takes possession of the products and any other person or organisation to whom charges are to be billed, all of whom will be jointly and severally liable hereunder.
1. ACCEPTANCE OF TERMS
The placement of an order implies full acceptance of the Terms & Conditions as stated and implied.
2. PRICE, CURRENCY + GST
All wholesale prices are stated in New Zealand Dollars (NZD) and are exclusive of the 15% Goods & Services Tax (GST). Orders will be processed in New Zealand Dollars (NZD) only, we do not accept payments in other currencies.
Ico Traders use Xero accounting for invoicing, payment can be made by online banking and must be made before any goods are sent. 30 day payment terms is by agreement and at our discretion.
4. DOMESTIC SHIPPING
Our products are sent directly to you from our Ico Traders warehouse. We use Toll couriers for all orders throughout New Zealand. All parcels will require a signature on delivery for security and peace of mind of both ourselves and the
customer. Should no one be present at the premises to sign for the parcel, a card will be left and your parcel will be available for collection from the nearest courier office. Your shipping cost will be calculated at the checkout. We aim to dispatch all orders (with the exception of custom orders) within 1-2 business
5. INTERNATIONAL SHIPPING
If you live outside of the list of countries we ship to and wish to have a product shipped to you, please email us with your destination and we will provide you with a shipping quote. Any taxes, duty or other fees incurred on arrival of an international order will be the responsibility of the customer.