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The best thing to do is to visit your local stockist, (we love to support them, so if you visit, please place your order with them too). Click here for the stocklist list.
If you are in Christchurch, you are welcome to visit our HQ at Halkett St. We would love to show you the range.
Our first option is always to direct you to a stockist near to you, however, if we can’t find one for you, you can place a backorder for delivery as soon as the new shipment arrives, OR, if you are impatient like me, we can custom colour one for you. (Note: there is a charge to do so).
Yes! We love custom colours. You can choose from our exclusive Ico Traders colour range or from the wider IPL or Dulux powdercoating ranges (subject to stock availability). Custom colour options are available for an additional fee.
Nothing that you can see. The designs and colours look exactly the same in both qualities of steel. However, while New Zealand is the best place in the world to live, the climate can be harsh. We do all we can to protect our designs from corrosion, but sometimes it’s necessary to step it up. Stainless Steel is on of the best defences against sea spray, ocean winds, humidity & high rainfall areas. If you live near the ocean, where it rains a lot, or in an area of high humidity, we recommend you invest in stainless steel.
Absolutely! We offer both Wholesale for stockists & trade pricing for designers & architects.
Please email [email protected] to apply.
Yes, if you are in Christchurch, you can pick up from 12 Halkett St, central Christchurch. Select the pick up option at checkout & we will let you know when your order is ready to collect.
Yes we can, we use Aramex couriers for smaller items & Mainfreight2Home for the larger items. There is an extra fee for rural delivery, or you can pick up from your local depot. Please contact us for rural pricing.
Please do not sign for damaged goods. Take photos of the damage and contact us immediately. We can then place a claim & replace your items as soon as possible. Please read our T&Cs for damaged freight.
DO NOT THROW IT AWAY! We are a carbon positive company and our furniture is recyclable.
A: If your furniture is scratched, or you are bored with the colour of it, you can get them re-powdercoated to look like new. This can be done at you local powdercoaters, or we can organise it for you.
B: List your unwanted furniture on our REHOME/RELOVE page and make yourself some money. https://icotraders.co.nz/reloved/
C: If something drastic has happened and your furniture is irreparable, please remove the feet and deliver to your local refuse station and it will be recycled.
If you’re not entirely satisfied, you can return most items within 7 days of receipt—provided they’re unused and in their original packaging. You’ll receive either a refund, credit, swap, or replacement, at Ico Traders’ discretion. Please note that sale items are not refundable—they can only be exchanged or credited.
All Ico Traders wire furniture and homewares come with a 2-year warranty, covering manufacturing defects in materials or workmanship under normal use. If repair isn’t possible, we will replace the product—or offer a refund if replacement isn’t feasible.
