No products in the cart.
Shopping with Ico Traders means you agree to the terms below. We’ve made them simple, clear, and easy to understand.
At Ico Traders, we want you to love what you buy. If you’re not completely happy, we’re here to help.
You can return your purchase within 7 days of receiving it.
Make sure the item is unused, still in original condition, and includes all original packaging.
Choose from a refund, exchange, replacement, or store credit. We’ll work with you to make it right.
Please email [email protected] with your invoice number and the reason for returning the item.
Let us know as soon as you notice the fault.
Keep the packaging, just in case we need it for a return.
We’ll cover the cost to return faulty items. After that, we’ll either repair, replace, or refund the product.
We don’t offer refunds for sale items.
However, you can request an exchange or store credit instead.
We can’t accept returns with damaged packaging unless the item itself is faulty.
You’ll need to pay for return shipping unless the item is faulty.
Use a tracked courier – you’re responsible for the item until it reaches us.
Attn: Miranda Osborne
Ico Traders
12 Halkett Street
Christchurch Central 8011
New Zealand
We’ll email you once we’ve processed your return.
We back our wire furniture and homewares with a 2-year warranty. You can shop with confidence, knowing we stand behind our products.
Faults in materials or craftsmanship
Breakage under normal use
If your item is under warranty, we will:
Repair the item
Replace broken parts
Swap it for a new one if we can’t fix it
Refund you if we can’t replace or repair it
Damage from neglect or misuse
Changes made to the product without approval
Loss or theft
Damage from natural disasters
Claims made more than 2 years after purchase
Our furniture is durable, but even the best finishes need care.
Salt spray and sea breezes
High humidity, especially with mist or fog
Airborne pollutants like sulphur dioxide
If you live in a coastal area, we recommend following our care guide closely. Regular maintenance will help your furniture last longer.
We treat your information with care and respect.
We keep your details safe and secure.
We never sell or share your information.
All payments go through secure systems.
We don’t store your credit card details.
All prices are in New Zealand Dollars (NZD) and include 15% GST.
We use Stripe to process card payments securely.
Ico Traders never sees your full card number.
eWAY uses PCI-compliant, military-grade security.
We apply a 3% surcharge to credit card payments.
Choose this option at checkout.
Pay within 3 working days.
If we don’t receive your payment, we’ll cancel the order and return the items to stock.
A 5% processing fee applies to cancelled or refunded unpaid orders.
We ship orders via Mainfreight2Home or Aramex.
All parcels require a signature for delivery.
If no one is home, the courier will leave a card.
We dispatch most orders within 1–2 business days, excluding custom products.
You’ll see your shipping cost at checkout.
We ship internationally to select countries.
If your location isn’t listed, please email us for a quote.
Customers are responsible for all import duties, taxes, and customs fees.
Pay a 20% deposit on in-stock items or 50% on pre-orders.
Pay the remaining balance within 4 weeks (or contact us to arrange longer).
A $20 cancellation fee applies if you cancel your layby.
Layby is not available for sale items or promotional deals.
Delivery dates may change due to supply chain delays.
To confirm your pre-order, pay a 50% deposit or full payment within 3 business days.
If you’ve ordered other items, we’ll ship everything together unless you ask otherwise.
A $20 fee applies if you cancel a pre-order.
We sell all second items as-is, and they’re final sale. We do not offer returns or refunds on seconds.
Each discount code can be used once per customer, unless we state otherwise.
Promo codes don’t apply to sale items or bundles unless noted.
We reserve the right to cancel orders if promo codes are misused.
Promotions have clear end dates and won’t be extended.
We don’t offer returns, holds, or laybys on promo items.
You’re protected by New Zealand law. All purchases fall under:
The Consumer Guarantees Act 1993
The Fair Trading Act 1986
